Refund policy

Last Updated: July 2026

Banlilo ("we", "us", "our") is a global wholesale cosmetics supplier providing ready-stock products, private label solutions, and customized beauty products to business customers worldwide.

Due to the nature of wholesale transactions, international shipping, cosmetic product regulations, and product hygiene requirements, returns and refunds are handled according to the terms set out below.

By placing an order with Banlilo, the Buyer acknowledges and agrees to this Return & Refund Policy.

1. Scope of Application

This Return & Refund Policy applies to wholesale purchases made through Banlilo.

Unless otherwise expressly agreed in writing, this policy applies to:

Ready-stock products;
Wholesale orders;
Private label products;
Customized packaging products;
Business-to-business transactions.

This policy is intended for commercial transactions between businesses. Different rules may apply where mandatory consumer protection laws are applicable.

2. Order Cancellation

Orders may only be canceled before order processing, production preparation, customization, or shipment arrangements have started.

Once an order has entered any of the following stages:

Order preparation;
Product packaging;
Production;
Customization;
Labeling;
Shipment arrangement;

the order may not be canceled.

For customized, private label, or specially prepared products, cancellation is generally not accepted once production or preparation has commenced.

If cancellation is exceptionally approved by Banlilo, the Buyer may be responsible for costs already incurred, including but not limited to:

Payment processing fees;
Raw material costs;
Packaging costs;
Production costs;
Other reasonable expenses.

3. Non-Returnable Products

Due to product hygiene, safety, regulatory requirements, and the nature of cosmetic products, certain products are not eligible for return.

This includes:

Opened or used cosmetic products;
Products with damaged seals or packaging caused by the Buyer;
Private label or customized products;
Products manufactured according to Buyer specifications;
Products that have been relabeled, modified, altered, or repackaged by the Buyer;
Products returned without prior written authorization from Banlilo.

4. Eligible Return Requests

A return or replacement request may be considered only under the following circumstances:

4.1 Incorrect Products Received

If the Buyer receives products that are materially different from the confirmed order, the Buyer must notify Banlilo in writing within:

five (5) business days after receipt of the goods

The Buyer must provide:

Order number;
Product details;
Photographs or videos;
Relevant supporting documentation.

After review and confirmation, Banlilo may provide an appropriate solution, including replacement or other reasonable remedies.

4.2 Transportation Damage

If products are damaged during transportation, the Buyer must:

Inspect the shipment upon receipt;
Take photographs of the package and damaged products;
Notify Banlilo within five (5) business days after delivery.

Failure to provide timely notice or sufficient evidence may affect the eligibility of the claim.

4.3 Verified Product Defects

If a product quality issue is confirmed to be caused by a manufacturing defect, Banlilo may, at its discretion:

Replace the affected products;
Provide product credit;
Issue a refund for the affected products.

Banlilo may request additional information, samples, photographs, or inspection results before determining responsibility.

5. Return Authorization Procedure

All returns require prior written approval from Banlilo.

The Buyer shall not return products without receiving return authorization.

Unauthorized returns may be:

Refused;
Returned to the Buyer at the Buyer's expense;
Not eligible for refund or replacement.

Return instructions, including the return address and shipping method, will be provided after approval.

6. Return Shipping Costs

Unless otherwise agreed in writing:

The Buyer is responsible for return shipping costs;
The Buyer is responsible for customs duties, taxes, and import/export charges related to returned goods;
The Buyer is responsible for ensuring returned products comply with applicable shipping and customs requirements.

If a return is confirmed to be caused by Banlilo's error or a verified manufacturing defect, return arrangements will be discussed separately.

7. Refund Processing

Approved refunds will only be processed after:

Returned products have been received and inspected; or
A claim investigation has been completed.

Refunds will generally be issued through the original payment method used for the transaction.

The processing time may vary depending on:

Payment providers;
Banks;
International payment systems.

Banlilo is not responsible for delays caused by third-party payment institutions.

8. Product Variations and Quality Standards

Due to the nature of cosmetic manufacturing, minor variations may occur between different production batches.

Such variations may include:

Color differences;
Fragrance differences;
Texture differences;
Packaging updates;
Minor appearance differences.

Variations caused by normal manufacturing processes, lighting conditions, screen settings, or raw material characteristics shall not be considered product defects and shall not constitute grounds for return, refund, or compensation.