Shipping policy

Last Updated: July 2026

Banlilo ("we", "us", "our") provides international shipping services for wholesale customers worldwide. This Shipping Policy explains our shipping process, delivery arrangements, responsibilities, and related terms.

Banlilo supplies cosmetic and beauty products to business customers globally. Due to the international nature of wholesale trade, shipping times, costs, customs procedures, and delivery conditions may vary depending on the destination country and shipping method.

By placing an order with Banlilo, the Buyer acknowledges and agrees to this Shipping Policy.

1. International Shipping Availability

Banlilo provides international shipping solutions to customers worldwide.

Shipping availability depends on:

  • Destination country or region;
  • Product category;
  • Transportation restrictions;
  • Customs requirements;
  • Carrier availability;
  • Applicable laws and regulations.

Certain products, countries, or regions may be subject to shipping restrictions due to regulatory requirements, transportation limitations, or import policies.

2. Shipping Costs

Unless otherwise stated, product prices do not include international shipping fees.

Shipping costs are calculated separately based on factors including:

  • Destination country;
  • Shipping address;
  • Product weight;
  • Package volume;
  • Shipping method;
  • Carrier charges;
  • Special handling requirements.

For wholesale orders, shipping costs may be confirmed after order submission or after product details and destination information have been reviewed.

All shipping charges shall be paid by the Buyer unless otherwise agreed in writing.

3. Order Processing Time

Orders will be processed after:

  • Payment has been fully received;
  • Product availability has been confirmed;
  • Required shipping information has been provided.

For ready-stock products, Banlilo generally prepares orders within a reasonable processing period after payment confirmation.

For private label, customized packaging, or OEM/ODM-related orders, additional production time may apply.

Processing times may vary depending on:

  • Order quantity;
  • Product availability;
  • Customization requirements;
  • Packaging requirements;
  • Production schedules;
  • Public holidays.

Any estimated processing time provided by Banlilo is for reference only.

4. Shipping Methods

Depending on order requirements and destination conditions, Banlilo may arrange shipment through:

  • International express services;
  • Air freight;
  • Sea freight;
  • Other suitable logistics solutions.

The selected shipping method may depend on:

  • Order quantity;
  • Delivery requirements;
  • Destination regulations;
  • Cost considerations;
  • Transportation availability.

Banlilo reserves the right to recommend the most suitable shipping method based on the specific order circumstances.

5. Delivery Time

Estimated delivery times are provided for reference only and are not guaranteed.

Actual delivery times may be affected by:

  • Customs clearance procedures;
  • Import inspections;
  • Carrier schedules;
  • Flight or vessel availability;
  • Weather conditions;
  • Public holidays;
  • Government regulations;
  • Local delivery conditions;
  • Force majeure events.

Banlilo shall not be responsible for delays caused by circumstances beyond our reasonable control.

6. Customs Duties, Taxes and Import Responsibilities

International shipments may be subject to customs procedures, import duties, taxes, VAT/GST, or other governmental charges.

The Buyer is solely responsible for:

  • Import licenses or permits;
  • Customs clearance procedures;
  • Import duties and taxes;
  • Product registration requirements;
  • Local regulatory compliance;
  • Any fees charged by customs authorities.

Banlilo does not guarantee customs clearance unless otherwise agreed in writing.

If a shipment is delayed, rejected, returned, abandoned, or destroyed due to the Buyer's failure to comply with destination country requirements, all related costs and losses shall be borne by the Buyer.

7. Shipping Address Accuracy

The Buyer is responsible for providing complete and accurate shipping information, including:

  • Recipient name;
  • Company name;
  • Shipping address;
  • Postal code;
  • Phone number;
  • Email address;
  • Required customs information.

Banlilo shall not be responsible for delays, additional charges, failed delivery, or returned shipments caused by incorrect or incomplete information provided by the Buyer.

8. Tracking Information

Where available, tracking information will be provided after shipment.

Tracking information is provided by third-party carriers and may not update immediately after dispatch.

The Buyer is responsible for monitoring shipment progress and cooperating with carriers, customs authorities, or local delivery providers when required.

9. Inspection Upon Delivery

The Buyer shall inspect the shipment promptly after receipt.

Any claim regarding:

  • Missing products;
  • Incorrect products;
  • Visible transportation damage;

must be submitted in writing within:

five (5) business days after receipt of the goods

The Buyer must provide supporting evidence, including photographs, videos, or other relevant documentation.

Claims submitted after this period may not be accepted.

10. Refused, Returned, or Undeliverable Shipments

If a shipment is refused, returned, abandoned, or becomes undeliverable due to:

  • Incorrect shipping information;
  • Failure to complete customs procedures;
  • Failure to pay duties or taxes;
  • Import restrictions;
  • Buyer's refusal to accept delivery;

the Buyer shall be responsible for all related costs, including:

  • Return shipping fees;
  • Storage fees;
  • Customs charges;
  • Handling fees;
  • Disposal costs.
11. Transfer of Shipping Risk

Unless otherwise agreed in writing, shipping risk transfers to the Buyer once the products have been handed over to the carrier.

Banlilo is not responsible for loss, damage, delay, or other incidents occurring during international transportation after shipment.

Where applicable, Buyers may request shipping insurance or additional protection options before shipment.

12. Force Majeure

Banlilo shall not be liable for delays, failures, or losses caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • War or civil disturbances;
  • Government restrictions;
  • Customs policy changes;
  • Transportation interruptions;
  • Epidemics;
  • Carrier failures;
  • Other force majeure events.